Yes it is 100% safe to install. The installation file is called setup.exe which you will download on to your compute. The only thing included in setup.exe is the casino software. Our software is certified 100% virus and spy-ware free. Download CarbonSlots with ease and piece of mind.

As with most applications on your computer, the software has a default destination for its data files, (usually C:/Program Files/). However, during the installation of the software you can decide to save the files at a different location if you wish. If you choose this option make sure you remember the location.

Once you've setup and installed the casino software, run the program and click real money and then the register buttons. Follow the prompts and instructions, enter your details and your new account will be set up in no time. If you need further help please read our Getting Started Guide.

After downloading CarbonSlots, simply double click on the application to launch the casino client. If you have not already created an account, do so and log in. Be sure to choose a secure password and an easy to remember username. These will be your keys to get in and start playing.

Either double click the Carbon Slots icon located on your desktop or program start icon in the start menu.

Open the casino, and click the real money button and then the log in button. If you don't have an existing account you will need to click register and set up a new account.

Yes! CarbonSlots games are available to be played for free. With no download required, users can play a wide variety of online slots games right on www.CarbonSlots.com. These free games will let you practice your online slots play for fun before moving to the real money slots.

Simply make sure you have the casino software installed and run the program. Once you have it open simply click on the "practice" button and you will be able to play free money slots.

Remember, if you are not playing with real money, the prizes you win will not be real either!

Please check the Cashier in your game client for full details on what deposit and withdrawal options we have available, alternately you can visit Slots Banking and Cashier

When you run the software it automatically checks our servers for the latest software updates, and then downloads and installs them automatically.

First off make sure you input your password correctly. Keep in mind that passwords are case sensitive. If you still can't log in, try the reset password button to reset your password. If you still cannot log in to the casino please contact us and we will help to quickly solve the issue.

This error message means that there is a problem with the software connecting to the internet and/or our gaming server. If you are having problems connecting to the internet contact your internet service provider for further help. If your internet connection is fine but you still can't connect to Carbon Slots then read the rest of this section and the Technical Section for issues regarding firewalls and virus-checker software. Failing that, please contact support for further assistance.

To operate properly, the casino needs and unbroken connection to the internet to determine game outcomes. Check any firewall you have running as it may be impeding the casinos connection.

You can check your windows firewall by heading to the Start Menu > Control Panel, then onto Windows Firewall, you can determine whether the casino has access. Without a connection to the internet CarbonSlots will not be in contact with the RNG (random number generator) and will be unable to function properly. check their help guides on how to allow specific programs, access to the internet.

Yes. Providing you have at least a 56k connection to the internet, and your ISP uses 100% compatible TCP/IP protocol (most do), then CarbonSlots will work fine. If there are any further connection problems, contact your ISP.

A very small amount. At current, the program uses less than 10megabytes of space. For more information check our minimum requirements section

To see if your computer has enough memory and a fast enough processor follow these steps. Either head through to the Start Menu > Control Panel, then double click on the System icon. Or 'Right Click', My Computer and select properties. Then compare your computer's configuration with our Minimum System Requirements.

If you system doesn't have enough memory, try deleting some old files or unused programs to free up space. However if your computer doesn't meet the minimum processing requirements or have enough ram, you will be unable to play Carbon Slots.

Go to My Computer and select your hard-disk. The details column will display the disk's capacity and available space. Then compare the figures with our Minimum System Requirements.

Your computer has to have an active internet connection to connect to the Carbon Slots servers in order to play. If you are not connected to the internet, the casino will not allow you to play.

Casinos use random number generators to operate the slots and other machines. The RNG is used to make sure that every game outcome is fairly decided. The RNG is a third-party certified component of the casino and is housed in our secure data centre to ensure complete fairness for all our members and to remove the risk of tampering.

This is why the casino must connect to the internet.

For all deposit, withdrawal information, limits and payment types, please consult our Cashier in the game menu. We offer many different banking methods to suit all our customers so check the options then pick which is best for you.

Please refer to the cashier section of your CarbonSlots game client to view the payment options available to fund your account.

The minimum withdraw amount may change depending on your chosen banking method so please consult our Banking Section for more information.

The maximum withdrawal amount per week is $3000. Withdrawal requests over $3000 may be paid in instalments as per the management's discretion.

Check that you actually have an available balance on your credit card, once you've checked this and there is a balance, it may be that your credit card vendor does not permit transactions to gaming websites. If this is the case, try using one of the many ewallets on offer

An ewallet is an online banking facility. However, the main difference is that you provide your credit-card details to the eWallet company and 'top-up' its balance in order to pay for things with it online. Check our banking section for details on the different eWallets we offer and accept

Ewallets are both easy to use and flexible. Also there is added security in the fact that you only ever hand over your details to the ewallet once. We accept a range of different ewallets so you can rest easy knowing your money is 100% safe and secure.

Setting up an ewallet is easy and simple, though it does require you to go to the ewallets website and enter your information and open an account. Once this is done and you have deposited, you can transfer funds from your ewallet account to your Carbon Slots account.

However, if your credit card transactions are getting declined we strongly recommend you use eWalletXpress as your first alternative means to deposit.

Certainly, we use the same encryption as most banks do, and are secured by third party software SSL. If you are still not confident about using your credit card over the internet, try using one of the ewallets we accept.

Of course. We utilise the same encryption algorithms as most banks. However, if you don't feel confident using your credit card over the internet we suggest you use one of the many eWallets such as eWallet accept

As with withdrawing, any restrictions depend on your depositing method. Check our banking section for a list of what methods we accept and what restrictions aqpply to each.

As with depositing, any restrictions depend on your choice of withdrawal method. Check our banking section for a list of what methods we accept and what restrictions apply to each.

Yes of course. All new members of Carbon Slots are entitled to a 100% welcome bonus of up to $100. This means if you deposit $100 we will automatically give you an extra $100 of bonus money. That's not all...we also have a 100% monthly matched bonus worth up to $50.00. Deposit $50.00 in one or more deposits spread between the start and end of a month (not including any deposits that have been subject to a different bonus) and you can get an extra $50.00 a month for free! Carbon Slots utilises the ground breaking QCB (Quick Cash Bonus) system which means you get your bonus money quicker. Please visit our Promotions section for more details on the above mentioned bonuses.

The CarhonSlots' Quick Cash Bonus system is a unique way for you to get your bonus cash into your hands a lot quicker than most other casinos. Rather than having to play through your bonus amount 'x' many times until it converts the whole bonus into your cash balance, the Quick Cash Bonus systematically converts the bonus sum as you play, in increments of $5.00. So if you had a $50.00 bonus and the playthrough requirement was 25 times (25x), some casinos would let you withdraw the full bonus cash only after you had wagered a staggering $1,250.00 and not a penny before! With Carbon Slots however, after wagering only $125, you will already be able to see the first $5.00 convert from bonus money into actual cash. We think you'll agree that the advantage here is extremely beneficial.

For further information and even a working model of how the Quick Cash Bonus works, please see the Quick Cash Bonus section in the Promotions page.

Simply make a deposit with real money and your bonus will be immediately credited to your bonus account.

As with all promotions, first check the terms and conditions (found on the Promotions page).

This is completely automatic. During any month (from 00:00 on the first day, until 23:59 of the last day) any deposit that you make will be subjected to the monthly matched bonus of 100% that could earn you up to $50.00; excluding any deposits that have been used for a different bonus. Making the most of this bonus could grant you up to $550.00 free in the first year, ($650.00 if you include the Welcome Bonus!

As with all promotions, first check the terms and conditions (found on the Promotions page.)

Simply by making a deposit via one of our e-Wallets (EWalletXpress, UseMyWallet, EcoCard or NETeller) you will automatically be eligible to get a 10% bonus. Please note that all bonuses at Carbon Slots cannot be used in conjunction one another. If you are eligible for more than one bonus, you will be awarded the higher bonus amount.

As with all promotions, first check the terms and conditions (found on the Promotions page.)

Like in most other online casinos you must follow the playthrough guidelines and wager your bonus money a certain amount of times before you are able to withdraw it. CarbonSlots has the minimum playthrough requirement set at 25 times. However unlike most casinos your bonus is incrementally converted to real cash as you play, so that you don't have to wager an extortionate amount before you can see the first glimpses of your bonus money into real cash.

For full details on the wagering requirements, and how the CarbonSlots' Quick Cash Bonus scheme works, please see their relevant sections in the Promotions page.

Yes of course. Once you have logged in as a real player, make your way to the cashier. On the left hand side of the cashier lobby you will see your Cash Balance and Bonus Balance. For more information on how to convert the bonus money into real cash, or various other related queries, please check out our Promotions Page and in particular Carbon Slot's Quick Cash Bonus system.

Wagering refers to the total amount that you have bet at Carbon Slots in any given period of time. A spin on a slot is a wager, as is the total amount of money you have bet in the casino during a day. Wagering requirements for bonus conversions can vary from casino to casino so please make sure you read our specific wagering requirements (in ourPromotions page) for your bonuses.

Unfortunately not. Our welcome bonus is limited to one per person. However, sign up with Carbon Slots to hear the latest news on other promotions and offers as soon as they become available. Keep in mind we also offer a 100% monthly matched bonus worth up to $50.00 per month absolutely free! Please see out Promotions section for more details.

Carbon Slots currently has 24 slot games, four 3 reel slots and 20 video slots, two of which are progressive slots. More and different slots game will be added from time to time as the software gets updated.

Carbon Slots operates Wizard gaming software and is one of only a few casions to operate the renowned wizard gaming software.

Auto spin is a feature in the slots games that allows you to spin automatically for a set number of spins. You can set the specifications on the auto spin feature such as number of spins, until you win or until you hit the jackpot amount. The Auto spin feature can be found in the slots games at the bottom left hand side of the screen.

To improve your gameplay you want to first maximise the gaming experience - play the game in full screen mode with full stereo sound. Fullscreen can be turned on by clicking the icon located in the top right hand corner. If your feel your gameplay is substandard, check the technical questions in this FAQ section.

Click>> Go to button (located in casino lobby), select 'game history', to bring up a full detailed record of past spins and results.

Go to Our Slots, to see the full list of the games we have on offer. Choose a game and you'll be able to see all the relevant about every single one. Why not try our 'How to Play' guides that are also in the same section?

This depends largely on whether the spin was registered before your disruption to your internet connection. If the spin did not register with the servers then effectively the spin never happened and you will see in your game history when you log back in that such is the case.

If however the spin did reach our server then the spin occurred and carried out as normal as if you never disconnected, only you weren't able to view it. Any winnings will be credited to your account and you will be able to see them when you log back in.

You are currently unable to change any details yourself for security reasons, though if you wish to review any of you information simply contact us and we can provide it for you. Subject to personal identification approval.

Additionally, if your personal details change, you can notify us and we will amend those details, again subject to proof of identification.

Please note that your user ID is randomly generated by the system from the moment you register and cannot be changed.

Don't worry about it! When you attempt to login, simply select the "Forgot My Password" link to begin the password retrieval process through your email.

Simply follow the steps and you will be able to create a new password that will be sent to your registered email address. If this doesn't solve your problem, please email us at support(at)carbonslots.com

Yes. Your password is securely generated by the system when you create your account and providing you do not share your account information with anybody.

You can email support@carbonslots.com with your request and we can do it for you. You can request your account be suspended, deactivated or deleted completely.

No. You can only have one account per gamer per household. This rule stretches to the number of personal computers/laptops that you have in your household too.

We send regular emails about new and up to date promotions so simply check you have our email on your safe list and you check you email regularly.

A Fax-Back form is used by all members of Carbon Slots to prove their identity to us and in turn gain extra benefits that other members may miss out upon. Before you are allowed to withdraw any funds (and subject to having completed the wagering requirements upon all deposits) you will need to submit a completed Fax-Back form. Once your information is authorised will you be able to make a withdrawal. By completing a Fax-Back form and attaching three pieces of valid identification (Payment Method Possession, Personal Identification and Address Identification) you can also extend your depositing limits and be the first to know of exclusive offers for 'Fully Authorised Members'.

We offer everyone the option to have their account locked or deleted. We have a range of situations to help whatever the situation is:

• Daily, Weekly and Monthly Deposit Limits
• We can set daily, weekly or monthly deposit limits on your account.
• Account suspension for a set period of time
• We can suspend your account at your request for days, weeks or months.
• Total account deactivation
• You will never be able to access your account again.
• For further information on this subject, please consult our Sensible Gaming and Gambling Awareness section.

The results are decided by a random number generator (RNG) which is certified by a third party vendor.

Random Number Generators are governed by third parties to ensure fairness, randomness and security. RNGs use an algorithm to produce a random series of slot outcomes without any order, method or pattern. Each outcome is unique and unpredictable.

When you press spin the casinos RNG is activated and then the outcome is instantly and completely randomly decided. When you press the spin button it connects to the casinos RNG and then the results are sent back instantaneously.

No. the RNG is located on a secure server and is certified secure and authentic by third party vendor. The RNG is housed separately from the casino gaming software.

Wizard software, the provider of the casino gaming software certifies all the games and tests them before they are released to the casinos. All software is has also undergone extensive pre launch testing to make sure there are no bugs, errors or issued with game play.

No. Our games are governed by the impartial game rules. Check the slots section for a full list of rules.

Absolutely. CarbonSlots takes your privacy and security very seriously. We require a minimal amount of personal information to ensure your gaming, deposits and withdrawals are efficient, safe and easy. From there, your personal info is guarded and kept private. Your name, email and financial information/transactions will not be released.

100%. Our payments are process through secure and safe third parties who have experience in processing millions of dollars in transactions a day. All of the e-wallets are guaranteed safe and secure.

We make sure that our banking methods have the best security available to protect such information. This means various encryption methods and also 128 biut SSL encryption to secure your data. This is the same method as your regular banking institution.